TuTuGo

Privacy Policy

This Privacy Policy explains how AGB Communication Co., Ltd ("we," "us," or "our") collects, uses, discloses, and safeguards your personal data when you use our Platforms (including mobile applications, websites, software or portals). By using the Services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect information directly from you, automatically when you use our platform, and from third-party sources.

Information You Provide Directly

  • Personal Information: User registration data such as full name, email address, phone number, Google account, Apple account, TikTok account, password, profile photo, and default language. Driver registration data such as full name, phone number, emergency contact information, address, password, profile photo and default language.
  • Vehicle Information: Vehicle color, number of passengers, vehicle model, and registered township.
  • Identity Verification: Government-issued identification (e.g., driver’s license, NRC) and selfie verification images.

Information Collected Automatically

  • Real-Time Location Data: Precise location coordinates (GPS, Wi-Fi, cell towers) to enable pickup matching, vehicle search, trip routing, safety features, and drop-off verification.
  • Usage & Device Information: IP address, device model, operating system, unique device identifiers, app crash reports, and interaction logs.
  • Transaction Details: Date, time, distance, cost, pick-up/drop-off points, and rental durations.

2. How We Use Your Information

We process your personal data for the following core business operations:

  • Service Provisioning: Facilitating passenger rides, vehicle reservations, pickup coordination and navigation.
  • Safety & Security: Collecting government-issued identification, driver’s licenses, and background check records for driver-partners to verify service eligibility, maintain platform security, and ensure passenger safety.
  • Customer Care: Contacting you regarding account updates or ride alerts.
  • Platform Improvement: Analyzing usage trends to optimize pickup dispatch algorithms, app UI/UX, and rental availability.
  • Marketing & Promotions: Sending promotional offers and news.

3. Information Sharing and Disclosure

We do not sell your personal data. We share your information only under the following circumstances:

  • With Drivers: To execute your ride, we share your name, pickup/drop-off locations, contact number (via masked numbers where applicable), and rating.
  • Service Providers: Third-party vendors performing cloud hosting, background checks, and SMS notifications.
  • Legal Requirements: When required by law, or government authority, or to protect the safety, rights, or property of our users or the public.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

4. Location Data Specifics

Precise location data is essential for the function of our service. For passengers using ride-hailing, we collect location data when the app is running in the foreground or background (if enabled for pickup tracking) from the time a ride is requested until it is completed.

5. Data Retention and Deletion

  • We retain your personal data as long as your account remains active or as needed to provide you with services.
  • We retain transaction and trip records for up to one year to comply with legal and regulatory obligations.
  • Account Deletion: You may request account deletion directly within the App Settings or by contacting support. Upon account deletion, we purge or anonymize your personal details, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures (including SSL encryption, access controls, and regular audit logs) to safeguard your personal data against unauthorized access, loss, or alteration.

7. Your Rights

You have the right to:

  • Access, update, or correct your personal data.
  • Request the deletion of your personal data.
  • Object to or restrict certain data processing activities.
  • Withdraw consent for optional processing (e.g., location tracking when the app is not in use, marketing messages).

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app or via email prior to the changes taking effect.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer (DPO):